Workplace Essentials Course List The output that employees produce correlates with the time and effort they put in their work.
Conflict Resolution
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Creator: Rachel Levitch, PhD, CRISC, CISO, CMQE
Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Customer Support
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone on a phone. But these days, customer support can be carried out in a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
Cyber Security
Every organization is responsible for ensuring cyber security . The ability to protect its information systems from impairment, or even theft, is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
Delivering Consturctive Criticism
Constructive criticism can be helpful when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things, not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.
Developing Corporate Behavior
Corporate behavior is an important aspect of any business. The right behavior can result in your company sky rocketing with effective productivity and a positive reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many ways to influence corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?